BEYOND THE SALE

Doug Rowley (left) and Ken Krienitz (right)

Anyone can sell you something. Anyone can make the promise that by shopping with them you are going to get the best service available. But if you have ever bought any type of home theater technology you’ve probably realized that a lot of companies do not follow through with those promises.

So what makes Barretts Home Theater Chicago different? Maybe the best thing to do isn’t to just say that we have great service. Maybe the best way to explain it is by describing what happens after the transaction is complete.

As you read this article, our project management team is reviewing jobs in the Barretts Home Theater Chicago “Project Management Locker Room.” They’re drawing up the best game plan for getting our projects done efficiently, effectively, and with enough quality to make your system the envy of the neighborhood. In this project game plan the project management team is coordinating a range of variables. Some of these include:

• The availability and delivery of product.
• Skill-sets of our custom audio video installation team best suited for the job. Third party contractors either hired by us or our clients.
• System design documents to ensure that things not only go smoothly when the install begins, but to accurately document the phases or your project so we can service it in the future.

That last point is one of the most important things we can provide our clients. A good company can take care of you when your system is being installed. A great company takes care of you as long as that system is in your home. One way Barretts Home Theater Chicago does this is by having a great team of custom audio video installers. Everyone on our custom installation team is also a service technician, so even if you call us years after the fact you might get to reconnect with the Barretts Home Theater Chicago employee who made your home technology dreams come true in the first place. A lot of our existing clients actually ask for our custom audio video technicians by name, or nickname as Kenny K, Big J, and The Rowlinator can attest to.

And we have got experience. The youngest guy on our team has been doing custom installation for audio video for seven years. Our senior programmer has been doing this for twenty. Even the best game plan ever devised can never account for all the “adventures” that occur in the custom installation world. That’s when experience makes the difference.

But even with a great design plan and a great team we’re still constantly reviewing our processes based on feedback from our clients. Every project we install is followed up with a survey card to let us know how we did and how we can do even better. As I said before, anyone can sell you something. It’s the things we do beyond the sale that have kept Barretts Home Theater Chicago in business for forty three years.

By Adam Natali- Project Manager at Barretts Home Theater Chicago

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